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Frequently Asked Questions about Pioneer Wireless Internet Service

 

 

What's "Wireless Internet Access"?
What equipment is needed?
How fast is Wireless Internet?
What's the security level of the connection?
Will I have to learn anything new to use this system?
What are some of the benefits of fast Internet access?
Do I need a phone line?
Is wireless Internet access similar to cable modem connections, ISDN connections, or DSL?
Is Internet access unlimited?
Is this the same as "satellite" Internet?
Will I still need my modem?
How long will it take to install?
Can I get busy signals?
Is it available in my area?
How much will wireless access cost me?

What's "Wireless Internet Access"?   [Back]
Wireless Internet access is exactly what it says: a wireless method of connecting to and using the Internet. Pioneer Wireless. is providing high speed cost effective solutions for Internet access, with NO PHONE LINES NEEDED! There is no need to worry about slow downloads, busy signals, or disconnections any more. With wireless Internet your computer is always on the Internet. Using this brand new technology, Pioneer Wireless. is the first company to bring cost effective, high speed Internet access to Maine.

What equipment is needed?  [Back]
A typical setup for a wireless Internet connection is:

  • Computer (Pentium or higher, 32 MB or higher, Windows 95 or newer, Macs, too) with a network card

  • Optional Router/Firewall if you plan to connect more than one computer.

    How fast is Wireless Internet?   [Back]
    Depending on the radio equipment at your location, your connection can receive and send information 10 Mbps depending upon the customer's package.  Our standard broadband offering for $39.95 per month is up to 1024 Kbps download / 256 Kbps upload.

    What's the security level of the connection?   [Back]
    The way in which wireless Internet is implemented makes it very difficult to intercept, therefore it's quite secure. The hopping sequence could be observed but only in the case of one unit transmitting as an access point without other units in proximity. As additional units utilize the signal, it becomes exponentially more difficult to isolate one signal. A specific code is used to allow only approved radio clients to associate with any given access point. Also, the wireless system "frequency hops" which further frustrates any attempts at interception. Such hopping is completely transparent to the client.

    Will I have to learn anything new to use this system?  [Back]
    If you know how to use a web browser and email software, you will find you've already learned what you need to know. With our setup, you are always online, any time your computer is powered up. You click on your browser icon, and you are online with no delay and no waiting, EVER, for a free line or a connection.

    What are some benefits to having fast Internet access?   [Back]
    If you're used to the speed of standard dialup Internet access, you know the drill: click and wait. And wait. And (when there's a large image, or a lot of programming in the page you're trying to view) wait some more. With wireless Internet access, that wait is gone. You can play videos off the Web in "real time", make Internet phone calls with fluid clarity of transmission, play your favorite MP3 in real time, watch live video streams, send and receive files at breathtaking speeds. Best of all, general browsing is much more enjoyable than it ever was on a dialup connection!

    Do I need a phone line to access the Internet?   [Back]
    No, a phone line is not needed. A wireless Internet connection is bi-directional, which means that your wireless setup will both receive and send data. It's a complete solution for your Internet connectivity.

    Is this like cable modems, ISDN, or DSL?  [Back]
    Wireless Internet access is possible over a broader geographic area in Maine than any of the other options listed. Additionally, cable modems, ISDN and DSL are all dependent on phone lines or cable companies. Not so with wireless Internet, which is just as fast if not faster than the others.

    Is wireless Internet access unlimited?  [Back]
    With wireless Internet access your computer is always connected. There are no time limits or restrictions on how long you can use it.

    Is this the same as what's called "satellite" Internet?   [Back]
    No, it's better! Wireless Internet generally has more upload bandwidth available than satellite.  This enhances your browsing experience because your page requests reach the web server more efficiently.   Satellite Internet upload is normally in the range of dialup modems.

    Will I still need my modem?   [Back]
    No, wireless Internet connections do not require a modem. However, if you use your computer for sending or receiving faxes, you will still need your modem. You will also need your modem if you intend to use it for dialup Internet access, as a backup to your wireless connection, or if you transport your computer to another geographic location where you use a dialup connection instead of a wireless connection.

    How long does it take to install?   [Back]
    As soon as your location has had a site survey to determine connection viability, a date will be set for installing your unit. When a service technician is on site, it could take as little as an hour or much as several days. Each location and application differs in the degree of difficulty.

    Will I get busy signals?   [Back]
    No! You always have a Internet connection, 24 hours a day, 7 days a week, 365 days a year. A wireless connection requires no phone line, which makes it impossible to get a busy signal.

    Is this service available in my area?   [Back]
    Pioneer Wireless is currently installing wireless connections in and near the Aroostook County area. We expect to be expanding our coverage territory soon. If you are in our coverage location, a site inspection will need to be performed for almost all potential customers to evaluate the ability to use wireless where you are. If you know where our access points are, and you can see one, then you should be able to get a working signal. A site survey must be done prior to installing any wireless equipment.

    How much will wireless access cost me?   [Back]
    Wireless access starts at $39.95 per month for residential. (basic setup fee is $99.00.)  There is no additional monthly cost for multiple computers, but it does require a router. (this can be purchased from PWN for $61.95.)


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